We have started Mister Suite based on our own experience as vacation rental hosts. We needed a service that can address the management of our listing while we were away. We have been focusing on improving our service and the set of features we offer to support our customers to get more bookings without the hassle of managing them. SQUEEZE aims to be the #1 technology driven vacation rental management company in a multi-billion dollar industry.
We are revolutionizing the vacation rental space! SQUEEZE is growing at record speed and expanding to new markets! Our platform allows you to market your home on multiple platforms using our advanced pricing algorithm and our 24/7 booking team. Our technology manages all activities such as cleanings and key exchanges.
SQUEEZE is growing faster than we can handle, which is why we’re looking for someone to help us scale! We are seeking best-in-class Guest Service Specialists who are passionate about delighting Guests and Owners. You’ll play a direct role in improving the customer experience, scaling the business, and creating powerful brand advocates.
We manage vacation rental properties in Japan. SQUEEZE Inc. is a startup running the vacation rental management service ''Mister Suite'' helping individuals renting out rooms, apartments, or other listings on vacation rental platforms like Airbnb and TravelMob.
Mister Suite offers complete supports including screening guests, handling inquiries and bookings, helping key drops, scheduling a cleaning service, guest transportation, and other maintenance. Mister Suite makes hosting as easy and automated as possible.
Full TimeInternet & Travel・Tokyo, Japan・Full TimeLanguages
• Establishing customer support work flow and overlooking domestic and remote operations
• Streamline customer support work flow • project planning to automize operations • coordinating remote operators located around the world • managing crowd worker scheduling • analyze feedback for CRM improvements, etc
＊Company members strive to collaborate and share ideas on our service regardless of their positionRequirements
Essential: • English (TOEIC score 860 or above, or equivalent qualification) ＊You will be working in a primarily English speaking environment
Extra: • Experience working overseas • Familiar with travel and tourism industry • Experience in customer support operations
Ideal candidate characteristics: • Strong ability in data and information processing • Passion for creating a service which contributes to society • Driven to develop effective and engaging team dynamics • Enthusiastic in acquiring new skills • A collaborative team player • Interest in working in a global environment