TransferWise
Money without borders
Fintech・Tokyo, Japan
Who are we?

We're currently 600 people strong in 6 offices globally, and handling many millions of pounds daily. TransferWise is a 100% boredom-free zone. If you're looking for a stuffy financial company, the back button beckons, if you want to be part of something innovative and truly exciting, read on.

What do we do?

TransferWise is the clever new way to move money between countries. Co-founded by Skype's first employee and backed by some of the planet's most experienced innovators, including Sir Richard Branson, PayPal founder Peter Thiel and Netscape founders Andreessen Horowitz, with the mission of disrupting the world of currency & international money transfer. That means flipping a gazillion dollar industry on its head and taking power away from banks and the establishment.

TransferWise's Opportunities
  • Full Time
    Fintech・Japan・Full Time
    Languages
    JapaneseBusiness
    EnglishBusiness
    Description

    TransferWho?

    TransferWise is the clever new way to move money between countries. Co-founded by Skype's first employee and backed by some of planet's the most experienced innovators, including Sir Richard Branson, Andreessen Horowitz and Peter Thiel, TransferWise is disrupting the world of international money transfer. That means flipping a gazillion dollar industry on its head and taking power away from banks and the establishment.

    We’re currently 600 people strong and handling more millions in customers’ money every day. TransferWise is a 100% boredom-free zone. If you’re looking for a stuffy financial company, the back button beckons, if you want to be part of something innovative and truly exciting, read on. Our fantastic Customer Support team is growing so we are looking for new team members who are passionate about customer support, love to talk to customers, banks and our fantastic colleagues and want to work in a disruptive, fast-growing and fun environment. We are looking for people who are passionate, understand the urgency of a start-up setting and take pride in the ownership of their tasks while functioning fully in a team setting.

    Some important stuff we would like you to know To meet our regulatory obligations as a licensed financial services company, TransferWise needs to take background checks on all new hires, which may include criminal and credit checks. Please discuss with the recruiter if you have any concerns regarding this process. We want to make sure that our recruitment process is accessible to all, please let us know by emailing us at jobs@transferwise.com if you need any reasonable adjustments at any stage in the recruitment process. Or you can mention this in your application.

    Requirements

    You will love this job if you: Understand that making a customer happy is crucially important to a business's success Are creative, friendly, and solution-oriented with customers and colleagues Understand the need to meet expectations, rise above them, and go that extra mile for customers Look for constant improvement and ways to improve processes Are honest, able to own up to your mistakes, and never break promises Are fun to work with and have a friendly personality What do you need to have? Excellent verbal & written language skills and practical experience in English. (additional language e.g Portugeese is a plus) Fluency in Japanese (Hiragana, Katakana, Kanji and Roma-ji) Previous customer support experience preferably in banking, internet, telecom industries, or international customer care centre is a big plus Ability to multi-task and take responsibility in challenging situations Strong attention to detail Love solving people’s problems We're ideally looking for someone who has worked in customer services before, but we're willing to work with the right person, whatever their experience, if they have a passion for helping customers.

    Benefits

    What do you get? A great working environment All-expenses-paid company holidays in Europe(Get a sneak peek of our previous SummerDays and WinterDays) Two weeks training at our biggest Estonia office Paid holidays, paid time off Stock options in one of Europe's most hotly tipped startups Worker’s Accident Compensation Insurance (rosai hoken) Health Insurance (kenko hoken) Employment Insurance (koyo hoken)